It has never been more essential for IT managers and leaders to have a clear strategic direction when it comes to the management of IT teams and workflows.
Understand how the module provides you with the ability to use ITIL methods in your overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction.
In this webinar, Mike Vikdal, President of Auslyn Group, walks us through the in and outs of the module and several real-life examples of its application in organizations, such as:
✅ Continual improvement
✅ Knowledge Management
✅ Monitoring and event management
✅ Organizational change management
✅ Portfolio management
✅ Risk management
The module equips you with the skills to control, influence, and inspire others to work in the desired way and create effective, high-performing IT and digital teams.
The webinar will help you understand the steps to creating a clear alignment between strategy and operations and maximizing outcomes.