Organizations are seeking to develop their teams with skilled individuals comfortable in a high-paced digital environment. Especially in IT and Service Management, digitization of processes needs to be enhanced by a strong focus on delivering value. To help you achieve this, you’re invited to our webinar: Digital Enablement with ITIL® 4 Specialist: Create, Deliver and Support.
Virginia Araujo, University Professor at Atlantica University Institute, will walk you through the in and outs of the module and several real-life examples of its application in organizations, such as:
✅ Organizational and cultural change
✅ Team Knowledge Management
✅ Value Streams Anatomy for Products, Services and User support
✅ Workload Management
✅ Emerging Technologies Integration management
This module supports relevant ITIL practices contributing to the creation, delivery and support across the different steps of the value stream.
The webinar will help you understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
Access the Webinar Video
About the host
Virginia has over 20 years of professional experience in Technologies and Information Systems. Virginia specializes in Information Security Management, Service Management and Governance, and Project Management She has worked as an IT Manager, Senior Consultant and an accredited trainer. She is distinguished by AXELOS Inc. in 2017, as leading woman in ITSM (IT Service Management). She is also distinguished by AXELOS to the project team to launch the ITIL 4 Foundation release.