The traditional IT landscape and IT model has changed significantly. New digital technologies are taking over and enabling organizations to change, modify or adapt their business models. If ITSM professionals want to remain relevant in this new IT landscape, they need to fully understand what this digital transformation is about. A significant difficulty facing ITSM professionals is where do they start?
To help address the critical issue above, we host a webinar together with the CCC on Thursday, 4 April. Marcel Foederer (ITIL 4 Architect Team Member) and Mark O’Loughlin (CCC Managing Director) take a closer look at how new structures in ITIL 4 relate to using cloud services:
- Impact of Cloud on IT Service Management and ITIL Lifecycle Processes
- ITIL 4 updated for a digital world
- Service Value System Considerations for Cloud
- Service Value Chains adapted for Cloud
- Value Stream Mapping
- Service Financial Management
- Service Level Agreements
Access the Webinar Video
About the host
As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.
Mark O’Loughlin is a business owner, senior executive, Director, consultant and strategist helping organizations to improve their business development, sales, marketing, service delivery, and customer services.
Mark is recognized as a global thought leader in digital IT, cloud computing, DevOps, cloud service management and IT Service Management, providing consulting services to global clients.
Mark is the author of two books, is published in four languages and is a keynote speaker and educator. Has extensive experience in outsourcing, business transformation, driving business change, IP development and digital enablement. Mark is one of only eighty-five ITIL Masters globally.