Technology has transformed the way we work, socialize, purchase goods, and interact with services, fueling new consumption behavior and user experiences.
IT-enabled product and service delivery have also been transformed by technologies, such as cloud, AI, machine learning, and automation; and by innovative ways of working, including Agile, DevOps, and Lean.
The Extension Modules will allow individuals to learn about ITIL concepts, develop an understanding of relevant ITIL 4 guidance and enable career development opportunities in Cloud Services. It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value
Chain to provide a holistic view and understanding of the entire procurement lifecycle.
Marcel Foederer, Master Trainer will walk you through the prerequisites for the ITIL 4 Extension Modules and the courseware that ITpreneurs will provide before answering your questions.
About the host
As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.