Technology has transformed the way we work, socialize, purchase goods, and interact with services, fueling new consumption behavior and user experiences.
IT-enabled products and services has also been transformed by technologies. In parallel to this, now more than ever, organizations are being held accountable for the social and environmental impact of their actions.
To enable organizations to maximize value from adopting ITIL 4 framework, People Cert/ Axelos is proposing the Extension Modules in order to provide guidance to address the challenges and opportunities presented by emerging technologies and their environmental impact.
Marcel Foederer, Master Trainer will walk you through the prerequisites for the ITIL 4 Extension Modules and the courseware that ITpreneurs will provide before answering your questions.
Access the Webinar Video
About the host
As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.