“Think and Work Holistically”, one of the Guiding Principles (GP) of ITIL® 4 established to guide organizations in all circumstances, is one of the core messages of ITIL and service management in general. When compared to other GP, however, its meaning is far from self-evident. Sure, most of us know that like any other GP,…

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We’re bringing change with a revolutionary training program: ITIL® 4 Blended Virtual Classroom. Starting today, our full ITIL 4 portfolio is available as a blended virtual classroom. The objective of the Blended Virtual Classroom portfolio is to optimize the learning and business outcome you deliver, whilst learners can participate from anywhere in the world. Included…

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As COVID-19 moves across the globe, organizations are reacting to ensure their business continuity. To prevent further spreading of the virus in some regions and to safeguard their employees, organizations are weighing if they should look into alternative ways of delivering training. Not every region is affected equally, and not every organization’s response will be…

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For all its benefits and promises, delivering training via virtual classrooms can be a daunting experience for the uninitiated. There are a few things to keep in mind to make sure the training goes as smoothly as possible. When applied, you may find yourself capturing and sustaining the interest of your delegates as well as…

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TechnoLava provides ITIL based Best Practice recruiting, consulting, project management, training and implementation services that enable organizations to align IT strategies and technologies with business goals. It’s in TechnoLava’s company DNA to view their customers as strategic business partners with whom they can grow and continue to mature. This means there is a constant quest…

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