ITIL 4 Strategic Leader

As An ITIL Strategic Leader (SL) You Recognize How ITIL Can Help Your Organization Accomplish The Digital Transformation Journey And Become A Digital Company.

ITIL is relevant for the delivery of all digital-enabled services, and therefore a strategic asset to your organization.

ITIL Strategic Leader

ITIL Strategic leader comprises of two distinct modules, where one of these modules ITIL Strategist Direct, Plan and Improve is a universal module, and also relevant to the ITIL Managing Professional Path.

The ITIL Strategic Leader designation is relevant for those who are operating at a Leadership capacity within IT organizations, or who are aspiring leaders. You will learn to use ITIL at a strategic level, and use the ITIL practices to craft a strategy for your organization.

The ITIL SL designation is awarded to those completing both modules.


IT Service Management professionals, specifically managers at all levels, and those involved in continual service improvement initiatives
Product types:
ITpreneurs Pro, Premium, Select Quality Courseware
Delivery options:
3 days (virtual) classroom, 18 hours online micro learning, blended
pay per use, subscription

The Direct, Plan and Improve ITIL Strategist Certification is relevant to managers at all levels within the IT organization. If you are leading one or more teams, and are involved in building plans and driving improvement initiatives, this certification is relevant for you.

This course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

Professionals will learn to use practical and strategic methods for planning and delivering continual improvement with necessary agility. As planning and continual improvement are universal capabilities, this certification is relevant to both the ITIL Managing Professional as well as Strategic Leader stream. This course has ITIL 4 Foundation as a prerequisite. If you are working in an Agile/DevOps environment, it may be beneficial to also consider DASA DevOps Fundamentals

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Frequently Asked Questions

We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. This is characterized by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. It creates an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. The ITIL 4 framework helps organizations to connect and align these different challenges that are relevant not only to ITSM professionals but also to a wider range of professionals working in the digital world.

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