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Best Practice Insights

ITIL® and DevOps – Strange Allies

Axelos suggests that ITIL® 4 will “evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with and even leads, the wider business strategy.” ITIL 4 provides some key characteristics to the former lifecycle approach including: A “holistic approach” that covers all…

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The Value Streams – An Existing Concept Leveraged in ITIL® 4

ITIL 4 is a welcome evolution in service management. ITIL 4 has put ITIL into the modern age and has introduced some new concepts and interestingly leveraged some existing concepts in relation to service management. One important, existing concept that ITIL brings to focus is the value stream. The roots are going back to the…

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Put your ITIL 4 Practices on Steroids

How do you get all your IT staff to be on the same page quickly and effectively in terms of conforming and enhancing the ITIL 4 PRACTICES? The Problem-solving for ITIL® methodologies can help with this. This methodology is the “how-to” for many of the ITIL practices, dimensions, and guiding principles. We can help with…

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What Do You Get When You Integrate ITIL 4 With RCA?

ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four Dimensions, Governance, and Practices. The various practices embodied in General Management, Service Management, and Technical Management Services have become more professional and rely heavily on…

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Use Structured Collaboration to Co-Create Value in ITIL 4

One of the key ideas of the new ITIL 4 approach is to create value together. Creating value in collaboration with both your suppliers/vendors and customers. The key is to have the “chain of development and delivery” as strong as possible. In the old days, we generally expected the Supplier/Vendor to be the Solution Provider…

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No incident is too complex for a structured solution

“Most of our Incidents are TOO COMPLEX for these techniques!” We get this ‘excuse’ a lot of times when workshop participants are attending our workshops. I get it! It is difficult to try something new when everybody else is watching; especially if it is a Priority 1 incident. The reason why this is happening is that…

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How and why to deal with changing to ITIL® 4

Occasionally you might get a learner who isn’t as open about changing to ITIL 4 as we are. Human nature is to resist change – resistance that can manifest itself in many ways, from foot-dragging and passivity to outright sabotage during training deliveries. Now that we are only weeks away from the introduction of ITIL 4,…

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What Do Renting Cars and Professional Courseware Have in Common?

For almost twenty years now, ITpreneurs has developed professional courseware for ITIL and a lot has happened during these years. To ITIL and also to the way people perceive professional education. When we started in 2001, we believed the market was fully ready for ITIL eLearning. How wrong were we back then and within 6…

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