Posts Tagged ‘Service Management’
Why Do Organizations Need High Velocity It to Exist in the Competitive Business World Today?
Customer needs and expectations are changing at an ever-increasing rate of acceleration, not just velocity. Both are vectors, meaning, these have visions and strategies that give the organization direction and determine its culture. These must frequently change if organizations want to thrive in the turbulent environment of uncertainty and risk. High-velocity organizations efficiently stay aligned…
Read MoreWhat to Do with ITIL® 4 Managing Professional Transition? a Short Guide to Everyone Invested in ITIL v3
As an organization, you have invested heavily in ITIL v3. Everyone got trained at the Foundation level, the leaders of your teams completed several Intermediates, and you made sure your top professionals achieved the ITIL Expert level. ITIL 4 is now knocking on your door, and the first scouts that you sent to ITIL 4…
Read MoreThe Name on the Badge Is Changing, the ITSM Rockstar Is Staying
From ITIL® Practitioner to Capability and Lifecycle Track, and now ITIL Managing Professional. ITIL 4 Foundation was long-awaited but delivered upon its promise. The next set of programs is expected later in 2019, and in this post, we are looking ahead at what is coming, provide insight and perspective on these programs. ITIL 4 Foundation…
Read MoreGetting Ready for The Last 4 Months
It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…
Read MoreUpdating The Library – ITIL® 4
As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…
Read MoreChoose Your Own IT Management Improvement Battles
Have you ever been involved in a project or program to improve an IT function’s way of working? And how did it go? Many of these improvement initiatives end in tears. Let’s change that. The people who are tasked with the actual improvement seem to get bogged down by their day-job, resulting in disappointment and…
Read MoreHow ITIL Practitioner Enables You to Become a True ITSM Professional
ITpreneurs had asked Kaimar Karu, Head of ITSM at AXELOS to write a foreword to be included in the ITpreneurs ITIL Practitioner coursebook. The foreword is published here on the blog to encourage ITIL practitioners. Times have changed. The IT function cannot afford to remain an ’outsider’, a mere cost center for the rest of…
Read MoreAre You an Engaging IT Instructor?
By now you probably already know our very popular HDI trainer, Simone Jo Moore. In her earlier blog post, she gave us some tips on how to get the most out of training abroad. Naturally social (you can check out her twitter activity), she is passionate about training and actively engages with the international ITSM…
Read MoreLean IT Association (LITA) – Driving Change for a Global Standard for Lean IT Co-opetition
Cooperating for the Betterment of the Market For those of you familiar with Lean IT, you are probably aware of the fact that initiatives for education and certification for Lean IT have been fragmented with no universally established global standard. That all changed when six market leaders and co-competitors joined forces to provide an industry-standard…
Read MoreFitting Best Practices Together: ITIL® and KCS℠
So you are the person responsible for developing the service management strategy for your organization. You know you cannot take a big risk by creating such an important strategy in a vacuum. While you are very wise, your experiences are not as valuable as the sum of experiences of your peers in the industry. You…
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