ITIL® 4 Strategist: Direct, Plan & Improve Elearning

256 Students

The ITIL® 4  Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Certificate ITIL® 4 Strategist: Direct, Plan and Improve
Duration 24 Hours
Delivery format Self-Study e-book, Video Lessons, Exam Voucher, Practice Questions


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Exam Delivery


Exam Format

Closed Book

Exam Proctoring

Web Proctoring

Exam Duration

90 minutes

Exam Pass Grade

70% of 40 simple multiple choice questions

Course Details

Course Content

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

As of 1st Nov 2019, no training associated with an AXELOS product can be sold without the corresponding official assessment.


To take the ITIL® 4 Strategist: Direct, Plan and Improve course, a candidate must have passed the ITIL® 4 Foundation examination.

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Certificate: ITIL® 4 Strategist: Direct, Plan and Improve

Duration: 24 Hours

Domain: Service Management

Delivery Method:

  • Self-Study e-book
  • Video Lessons
  • Exam Voucher
  • Practice Questions

Accreditation: PEOPLECERT

ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.

Erin Campbell

Deloitte Canada

About the Course Author

Marcel Foederer
Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.

Madeleine Du Toit
Madeleine Du Toit
Knowledge Connection Manager at IQbusiness South Africa

Madeleine du Toit has been an active member of the IT Service Management community for over 20 years, of which 15 years are focused on training and consulting different elements of the ITIL framework. She has been part of and led several implementation projects within the IT Service Management framework, with a key focus on practical governance for maximum benefit. Madeleine is an accredited trainer for all products within the ITIL v3 certification scheme, she has assisted many thousands of people in getting their ITIL Foundation and ITIL Expert accreditations.

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