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ITIL® 4 Strategist: Direct, Plan & Improve

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ITIL® 4 Strategist: Direct, Plan & Improve Elearning

1 Free Exam Included

★★★★★

256 Students

	Certificate	ITIL® 4 Strategist: Direct, Plan and Improve
	Duration	24 Hours
	Accreditor	PEOPLECERT
	Delivery format	Self-Study e-book, Video Lessons, Exam Voucher, Practice Questions

$821.00

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Exam Delivery

Online

Exam Format

Closed Book

Exam Proctoring

Web Proctoring

Exam Duration

90 minutes

Exam Pass Grade

70% of 40 simple multiple choice questions

Course Details

Course Outline

Course Content

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ITIL 4 DPI Module 1 – Course Introduction 1 Topic Sample Lesson

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Course Introduction

ITIL 4 DPI Module 2 – Core Concepts of DPI 5 Topics

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ITIL 4 DPI Module 2 – Basics of Direction

ITIL 4 DPI Module 2 – Basics of Planning

ITIL 4 DPI Module 2 – Basics of Improvement

ITIL 4 DPI Module 2 – Other Core Elements

ITIL 4 DPI Module 2 – Additional Documents

ITIL 4 DPI Module 3 – DPI through Service Value Chain and Guiding Principles 3 Topics

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ITIL 4 DPI Module 3 – DPI of the SVS

ITIL 4 DPI Module 3 – DPI of Guiding Principles

ITIL 4 DPI Module 3 – Additional Documents

ITIL 4 DPI Module 4 – Role of Direction in Strategy Management 4 Topics

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ITIL 4 DPI Module 4 – Defining and Aligning with Strategies

ITIL 4 DPI Module 4 – Developing Effective Strategies

ITIL 4 DPI Module 4 – Defining Structures and Methods for Decision-Making

ITIL 4 DPI Module 4 – Additional Documents

ITIL 4 DPI Module 5 – Implementation of Strategies 5 Topics

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ITIL 4 DPI Module 5 – Managing Risks in DPI

ITIL 4 DPI Module 5 – Making Decisions through Portfolio Management

ITIL 4 DPI Module 5 – Developing a Business Case

ITIL 4 DPI Module 5 – Directing via Governance, Risk, and Compliance (GRC)

ITIL 4 DPI Module 5 – Additional Documents

ITIL 4 DPI Module 6 – Introduction to Assessment and Planning 4 Topics

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ITIL 4 DPI Module 6 – Core Concepts of Assessment

ITIL 4 DPI Module 6 – Conducting Effective Assessments

ITIL 4 DPI Module 6 – Core Concepts of Planning

ITIL 4 DPI Module 6 – Additional Documents

ITIL 4 DPI Module 7 – Assessment and Planning through VSM 4 Topics

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ITIL 4 DPI Module 7 – Introducing VSM

ITIL 4 DPI Module 7 – Developing Value Stream Maps

ITIL 4 DPI Module 7 – Knowing More About VSM

ITIL 4 DPI Module 7 – Additional Documents

ITIL 4 DPI Module 8 – Measurement, Reporting, and Continual Improvement 5 Topics

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ITIL 4 DPI Module 8 – Measurement and Reporting

ITIL 4 DPI Module 8 – Alignment of Measurements and Metrics

ITIL 4 DPI Module 8 – Success Factors and Key Performance Indicators

ITIL 4 DPI Module 8 – Continual Improvement

ITIL 4 DPI Module 8 – Additional Documents

ITIL 4 DPI Module 9 – Measurements and Continual Improvement through DImensions and SVS 4 Topics

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ITIL 4 DPI Module 9 – Measurements for the Four Dimensions

ITIL 4 DPI Module 9 – Measurements for Products and Services

ITIL 4 DPI Module 9 – Continual Improvement of the Service Value Chain and Practices

ITIL 4 DPI Module 9 – Additional Documents

ITIL 4 DPI Module 10 – OCM Principles and Methods 4 Topics

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ITIL 4 DPI Module 10 – Basics of OCM

ITIL 4 DPI Module 10 – OCM throughout DPI and Service Value Chain

ITIL 4 DPI Module 10 – Resistance and Reinforcement

ITIL 4 DPI Module 10 – Additional Documents

ITIL 4 DPI Module 11 – Communication Principles and Methods 3 Topics

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ITIL 4 DPI Module 11 – Basics of Effective Communication

ITIL 4 DPI Module 11 – Communication with Stakeholders

ITIL 4 DPI Module 11 – Additional Documents

ITIL 4 DPI Module 12 – SVS Development Using Four Dimensions 5 Topics

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ITIL 4 DPI Module 12 – Organizations and People in the SVS

ITIL 4 DPI Module 12 – Partners and Suppliers in the SVS

ITIL 4 DPI Module 12 – Value Streams and Processes in the SVS

ITIL 4 DPI Module 12 – Information and Technology in the SVS

ITIL 4 DPI Module 12 – Additional Documents

ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents 1 Topic

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ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents

Sample Paper 1

Sample Paper 2

Course Description

The ITIL® 4 Strategist: Direct, Plan, & Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

Audience

The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:

Learning Objectives

At the end of this course, participants will be able to:

Understand the key concepts of direction, planning, improvement.
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
Understand the role of GRC and know how to integrate the principles and methods into the service value system.
Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement.
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
Understand and know how to direct, plan, and improve value streams and practices

Delivery format

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

As of 1st Nov 2019, no training associated with an AXELOS product can be sold without the corresponding official assessment.

Prerequisites

To take the ITIL® 4 Strategist: Direct, Plan and Improve course, a candidate must have passed the ITIL® 4 Foundation examination.

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Course Duration

Certificate: ITIL® 4 Strategist: Direct, Plan and Improve

Duration: 24 Hours

Domain: Service Management

Delivery Method:

Self-Study e-book
Video Lessons
Exam Voucher
Practice Questions

Accreditation: PEOPLECERT

How to pass the ITIL® 4 Strategist: Direct, Plan & Improve Exam or Assessment

Scheduling Your ITIL® 4 Strategist: Direct, Plan & Improve Exam or Assessment

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ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.

Erin Campbell

Deloitte Canada

About the Course Author

Marcel Foederer

Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.

Madeleine Du Toit

Knowledge Connection Manager at IQbusiness South Africa

Madeleine du Toit has been an active member of the IT Service Management community for over 20 years, of which 15 years are focused on training and consulting different elements of the ITIL framework. She has been part of and led several implementation projects within the IT Service Management framework, with a key focus on practical governance for maximum benefit. Madeleine is an accredited trainer for all products within the ITIL v3 certification scheme, she has assisted many thousands of people in getting their ITIL Foundation and ITIL Expert accreditations.

ITIL® 4 Strategist: Direct, Plan & Improve Elearning