ITIL® 4 Trails – ITIL 4 Foundation with a Free Exam

2.207 Students

ITIL® 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series...

Certificate ITIL 4 Foundation
Duration 6 hrs 20 min
Delivery Self-Study e-book, Practice Questions, Pre-course Reading, Post-course Reading
Accreditor PEOPLECERT

$425.00

ITIL® 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series of short learning interventions. Every module comprises of videos, animations, exciting quizzes/exercises, downloadable study material, and downloadable podcasts. Participants can learn at their own pace, in their own time, engaging with the media format that best fits their learning behavior. Completing all 8 Trails enables a participant to take on and pass the ITIL 4 Foundation exam.

Course Details

Course Outline

Course Content

Expand All

Course Information

Certificate: ITIL 4 Foundation

Duration: 6 hrs 20 min

Domain: Service Management

Delivery Method:

  • Self-Study e-book
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading

Accreditation: PEOPLECERT

Audience

The ITIL® (4) Trails target the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

  • Service Management: Key Concepts
  • The ITIL Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL Service Value System and Service Value Chain
  • Continual Improvement
  • The ITIL Practices
  • ITIL 4 Foundation Exam Preparation
  • Transitioning from ITIL v3 to 4

Exam Facts

Delivery: Online

Format: Closed Book

Proctoring: Web Proctoring

Duration: 60 minutes (15 minutes additional for non-native English Speakers)

Number of questions: 40 simple multiple choice

Pass grade: 65%