ITIL-MP-Program

ITIL® 4 Managing Professional eLearning Masterclass

292 Students

Certificate ITIL® 4 Managing Professional
Duration 24 Hours
Accreditor AXELOS, PEOPLECERT

$2,865.00

Course Details

Prerequisites

For taking the ITIL® 4 Managing Professional exams, a candidate must have passed the ITIL® 4 Foundation examination.

Course Description

ITIL 4 Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

ITIL 4 Managing Professional consists of four modules:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan and Improve

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

Audience

ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers.

ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high-velocity environments.

ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Learning Objectives

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.

ITIL 4 supports the existing investment that people and organizations have made in ITIL, as it is an expansion on the existing framework. That investment is protected because ITIL 4 provides a practical and flexible transition that helps organizations adopt the new ways of working in the modern digital world.

Delivery format

  1. Self-Study e-book
  2. Video Lessons
  3. Exam Voucher
  4. Practice Questions
  5. Pre-course Reading
  6. Post-course Reading
  7. Quick Reference Cards

ITIL® 4 Specialist: Create, Deliver and Support

Create, Deliver and Support covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

Course Content

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ITIL® 4 Specialist: Drive Stakeholder Value

Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services.

Course Content

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ITIL® 4 Specialist: High-Velocity IT

High-Velocity IT explores the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations.

Course Content

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Lesson Content
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ITIL® 4 Strategist: Direct, Plan and Improve

Direct, Plan and Improve provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The module also covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

Course Content

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Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Course Duration

Certificate: ITIL® 4 Managing Professional

Duration: 24 Hours

Domain: Service Management

Delivery Method:

  • Self-Study e-book
  • Video Lessons
  • Exam Voucher
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Quick Reference Cards

Accreditation: AXELOS, PEOPLECERT

How To Pass The Exams

Delivery: Online

Format: Closed Book

Proctoring: Web proctored

Duration: 90 minutes (15 minutes additional for non-native English Speakers) per exam

Number of questions: 40 simple multiple choice per exam

Pass grade: 70%

Scheduling Your Exams

You will be able to use the voucher provided with the training material. Once you feel comfortable with the content of the course, our service desk will book the AXELOS& PEOPLECERT (official ITIL® 4 Managing Professional eLearning Masterclass exam provider) exam for you.

Who is the author for this course?

With our Master Trainer, Marcel Foederer, as a member of the AXELOS Lead Architect Team, we helped to develop ITIL 4 and know ITIL 4 inside out. With a proven track record dating back to 2002, we provide countless professionals and training organizations (both as Affiliate and ATO) their ITIL courseware.

Are the exam fees included in the course price?

Yes, the exam fees for all 4 exams are included in the course fee.

For how long can I access the elearning content?

Once you register with us for a course, you will have lifetime access to the content through our LMS.

What is your money-back guarantee?

You get a 7-day, no questions asked policy. There's no risk in trying this course.

How long is the exam voucher valid?

Your exam voucher fee is included in the price of this ITIL course. However, you must procure the exam voucher within one year from the course purchase date.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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About the Course Author

Marcel Foederer
Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.

Simone Jo Moore
Framework Mixologist & Human API, Speaker, Facilitator, Trainer, Writer

We are in a fascinating time living in a VUCA world, so I use the art of Mixology to create worthwhile and well-balanced cocktails of frameworks, methods, approaches & techniques to help you adapt and build a powerful and positive future with leadership agility. It’s the art and science of combining Human2Human, Emotional Intelligence & Artificial Intelligence.

Honored to be recognized as a Top 25 industry thought leader, contributing author to VeriSM Unwrapped and Applied as well as ITIL4 High-Velocity IT and a Lead Author for ITIL4 course content.

Thought-provoking and relevant, I like to probe the hearts and minds of businesses and IT, finding out what makes them tick and jumpstarting people’s thinking to evolve behavior and actions at any level. People connected, knowledge shared, possibilities discovered and potential realized is my active values and through these, help you articulate your vision, enable smoother transitions and form a resilient foundation on which you can drive your business forward in this fast-paced digital world.

Helen Morris
Service Management Consultant and Trainer

Helen Morris has over 25 years of experience in service management including operational management of services in a variety of industry sectors. She holds the ITIL® Expert qualification and is an experienced trainer for ITIL. She has co-authored a number of study guide publications and distance-learning courses covering the service management qualifications.

Joris Heirman
Digital Project Manager - Freelance Prince2 & ITIL Expert & Trainer (Trainr.be)

Joris brings a rich experience in project management, service management and outsourcing to the table. As a project manager, he has worked in different industries and international environments. Joris highlights customer focus and a keen eye for improvement and opportunities as his strong points. He is a highly motivated professional with a positive attitude and gets energized by creating success as a team. His entrepreneurial mindset leads to innovation and creativity. Joris enjoys the combination of being on the work floor as a Project Manager and being in a classroom as a trainer. Joris is a freelance accredited trainer for ITIL and Prince2.

Don't Just Take Our Word For It

Erin Campbell
Erin Campbell
Manager at Deloitte Canada

ITpreneurs made it easy to navigate the information available to obtain my ITIL certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my ITIL examination.

Saed Malkawi
Saed Malkawi
Converged Project Manager at ARTELCO

Trusting anyone in advancing your career is not something easy to do. But with ITpreneurs, I found that trust in their content and customer care.