DSV

ITIL® 4 Specialist: Drive Stakeholder Value Elearning

87 Students

The ITIL® 4 Specialist: Drive Stakeholder Value module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels.

Certificate ITIL 4 Specialist: Drive Stakeholder Value
Duration 18 Hours
Accreditor PEOPLECERT
Delivery format Self-Study e-book, Video Lessons, Exam Voucher, Practice Questions, Pre-course Reading, Post-course Reading, Quick Reference Cards

675.00

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Course Details

Prerequisites

To take the ITIL® 4 Specialist: Drive Stakeholder Value course, a candidate must have passed the ITIL® 4 Foundation examination.

Course Outline

Course Content

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Course Description

The ITIL ® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4, and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.

The ITIL® 4 Specialist: Drive Stakeholder Value course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Drive Stakeholder Value certification exam.

Audience

The target audience for the ITIL ® 4 Specialist: Drive Stakeholder Value includes, but are not limited to, the following: 

  • Service management practitioners involved in interactions with customers, users and suppliers
  • Team leads and middle management of service providers
  • Service and product owners, service designers
  • Relationship managers, service level and service experience managers

Professionals with following job titles are expected to benefit from this module: 

  • Business Relationship Manager, Account Manager; Service Delivery Manager, Service Level Manager, Enterprise Architect, Solution Architect, Business Architect, Business Analyst, Project Manager, Demand Manager, Portfolio Manager, Supplier Relationship Manager, Vendor Manager, Contract Manager, UX Designer, Consultants
  • Product Owners, Marketing Manager; Knowledge Manager; Customer Service Support; Cyber Security Manager

Learning Objectives

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: 

  • Understand how customer journeys are designed  
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships   
  • Know how to shape demand and define service offerings  
  • Know how to align expectations and agree details of services  
  • Know how to onboard and offboard customers and users  
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)  
  • Know how to realize and validate service value

Delivery format

  1. Self-Study e-book
  2. Video Lessons
  3. Exam Voucher
  4. Practice Questions
  5. Pre-course Reading
  6. Post-course Reading
  7. Quick Reference Cards

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Course Duration

Certificate: ITIL 4 Specialist: Drive Stakeholder Value

Duration: 18 Hours

Domain: Service Management

Delivery Method:

  • Self-Study e-book
  • Video Lessons
  • Exam Voucher
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Quick Reference Cards

Accreditation: PEOPLECERT

How to pass the ITIL® 4 Specialist: Drive Stakeholder Value Exam

Delivery: Online

Format: Closed Book

Proctoring: Web Proctoring

Duration: 90 minutes

Number of questions: 40 simple multiple choice

Pass grade: 70%

Scheduling Your ITIL® 4 Specialist: Drive Stakeholder Value Exam

You will be able to use the voucher provided with the training material. Once you feel comfortable with the content of the course, our service desk will book the PEOPLECERT (official ITIL® 4 Specialist: Drive Stakeholder Value exam provider) exam for you.

ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.

Erin Campbell

Deloitte Canada

About the Course Author

Virginia Araujo
Global Best Practices Trainer & Consultant

Virginia has over 20 years of professional experience in Technologies and Information Systems. Virginia specializes in Information Security Management, Service Management and Governance, and Project Management She has worked as an IT Manager, Senior Consultant and an accredited trainer. She is distinguished by AXELOS Inc. in 2017, as leading woman in ITSM (IT Service Management). She is also distinguished by AXELOS to the project team to launch the ITIL 4 Foundation release.

Marcel Foederer
Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.

Joris Heirman
Digital Project Manager - Freelance Prince2 & ITIL Expert & Trainer (Trainr.be)

Joris brings a rich experience in project management, service management and outsourcing to the table. As a project manager, he has worked in different industries and international environments. Joris highlights customer focus and a keen eye for improvement and opportunities as his strong points. He is a highly motivated professional with a positive attitude and gets energized by creating success as a team. His entrepreneurial mindset leads to innovation and creativity. Joris enjoys the combination of being on the work floor as a Project Manager and being in a classroom as a trainer. Joris is a freelance accredited trainer for ITIL and Prince2.

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