ITIL® 4 Specialist: Create, Deliver & Support Elearning
245 Students
The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services.
| Certificate | ITIL 4 Specialist: Create, Deliver, and Support | |
| Duration | 18 Hours | |
| Accreditor | PEOPLECERT | |
| Delivery format | Self-Study e-book, Video Lessons, Exam Voucher, Practice Questions, Pre-course Reading, Post-course Reading, Quick Reference Cards |
$921.00
Lifetime Access + Free Exam
official partner of
Ace your ITIL exam
As a member of the AXELOS Lead Architect Team, we helped to develop ITIL 4 and know ITIL 4 inside out. Our ITIL courses have been used to train well over 75,000 professionals and with an exam pass rate that's unbeatable.
No-risk
All courses are covered by a 30-day money-back guarantee.
Get Certified
Prepare yourself with confidence for the official exam.
Access Anywhere
Lifetime access to courses and materials.
Exam Delivery
Online
Exam Format
Closed Book
Exam Proctoring
Web Proctoring
Exam Duration
90 minutes
Exam Pass Grade
70% of 40 simple multiple choice questions
Course Details
Course Content
The ITIL ® 4 Specialist: Create, Deliver & Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
The ITIL® 4 Specialist: Create, Deliver and Support course is based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.
The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Professionals with following job titles are expected to benefit from this module:
- IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
- Self-Study e-book
- Video Lessons
- Exam Voucher
- Practice Questions
- Pre-course Reading
- Post-course Reading
- Quick Reference Cards
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
As of 1st Nov 2019, no training associated with an AXELOS product can be sold without the corresponding official assessment.
Prerequisites
To take the ITIL® 4 Specialist: Create, Deliver and Support exam, a candidate must have passed the ITIL® 4 Foundation examination.
Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.
Certificate: ITIL 4 Specialist: Create, Deliver, and Support
Duration: 18 Hours
Domain: Service Management
Delivery Method:
- Self-Study e-book
- Video Lessons
- Exam Voucher
- Practice Questions
- Pre-course Reading
- Post-course Reading
- Quick Reference Cards
Accreditation: PEOPLECERT
Delivery: Online
Format: Closed Book
Proctoring: Web Proctoring
Duration: 90 minutes
Number of questions: 40 simple multiple choice
Pass grade: 70%
Once you feel comfortable with the content of the course, our service desk will book the PEOPLECERT (official ITIL® 4 Specialist: Create, Deliver & Support exam provider) exam or assessment for you.
ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.
Erin Campbell
Deloitte Canada
About the Course Author
Virginia has over 20 years of professional experience in Technologies and Information Systems. Virginia specializes in Information Security Management, Service Management and Governance, and Project Management She has worked as an IT Manager, Senior Consultant and an accredited trainer. She is distinguished by AXELOS Inc. in 2017, as leading woman in ITSM (IT Service Management). She is also distinguished by AXELOS to the project team to launch the ITIL 4 Foundation release.
Helen Morris has over 25 years of experience in service management including operational management of services in a variety of industry sectors. She holds the ITIL® Expert qualification and is an experienced trainer for ITIL. She has co-authored a number of study guide publications and distance-learning courses covering the service management qualifications.
As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.
Madhav has over 20 years of experience in IT working with major fortune 500 companies, manufacturing, IT services, healthcare, higher education, research and consulting firms in various technical, operational, project management and people management roles. Madhav is an ITIL Expert, Certified GE Six Sigma Green Belt, PMI Project Management Professional, Scrum Master and PMI Agile Certified Practitioner. Madhav has worked with large customers in their process improvement and operational excellence initiatives.
Liz has over 20 years of experience as a consultant and trainer. She has designed improvement initiatives covering many areas of Service Management for a variety of organisation, large and small. Liz provides consultancy and training services on all aspects of IT Service Management. She achieved distinction in the ITIL Manager certificate (top 6%), and holds the ITIL Expert certification.
