ITIL® 4 Specialist: Create, Deliver and Support

45 Students

Certificate ITIL 4 Specialist: Create, Deliver, and Support
Duration 18 Hours


Course Details


For taking the ITIL® 4 Specialist: Create, Deliver and Support exam, a candidate must have passed the ITIL® 4 Foundation examination.

Course Outline

Course Content

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Course Description

The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

The ITIL® 4 Specialist: Create, Deliver and Support course is based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.


The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. 

 Professionals with following job titles are expected to benefit from this module: 

  • IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
  • Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager

Learning Objectives

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification: 

  • Understand how to plan and build a service value stream to create, deliver, and support services  
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams  

Know how to create, deliver and support services

Delivery format

  1. Self-Study e-book
  2. Video Lessons
  3. Exam Voucher
  4. Practice Questions
  5. Pre-course Reading
  6. Post-course Reading
  7. Quick Reference Cards

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Course Duration

Certificate: ITIL 4 Specialist: Create, Deliver, and Support

Duration: 18 Hours

Domain: Service Management

Delivery Method:

  • Self-Study e-book
  • Video Lessons
  • Exam Voucher
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Quick Reference Cards

Accreditation: PEOPLECERT

How to pass the ITIL® 4 Specialist: Create, Deliver and Support Exam

Delivery: Online

Format: Closed Book

Proctoring: Web Proctoring

Duration: 90 minutes

Number of questions: 40 simple multiple choice

Pass grade: 70%

Scheduling Your ITIL® 4 Specialist: Create, Deliver and Support Exam

You will be able to use the voucher provided with the training material. Once you feel comfortable with the content of the course, our service desk will book the PEOPLECERT (official ITIL® 4 Specialist: Create, Deliver and Support exam provider) exam for you.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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About the Course Author

Virginia Araujo
Global Best Practices Trainer & Consultant

Virginia has over 20 years of professional experience in Technologies and Information Systems. Virginia specializes in Information Security Management, Service Management and Governance, and Project Management She has worked as an IT Manager, Senior Consultant and an accredited trainer. She is distinguished by AXELOS Inc. in 2017, as leading woman in ITSM (IT Service Management). She is also distinguished by AXELOS to the project team to launch the ITIL 4 Foundation release.

Helen Morris
Service Management Consultant and Trainer

Helen Morris has over 25 years of experience in service management including operational management of services in a variety of industry sectors. She holds the ITIL® Expert qualification and is an experienced trainer for ITIL. She has co-authored a number of study guide publications and distance-learning courses covering the service management qualifications.

Marcel Foederer
Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.

Madhav Lakshminarayanan
Service Manager

Madhav has over 20 years of experience in IT working with major fortune 500 companies, manufacturing, IT services, healthcare, higher education, research and consulting firms in various technical, operational, project management and people management roles. Madhav is an ITIL Expert, Certified GE Six Sigma Green Belt, PMI Project Management Professional, Scrum Master and PMI Agile Certified Practitioner. Madhav has worked with large customers in their process improvement and operational excellence initiatives.

Liz Gallacher
IT Service Management Consultant at Helix

Liz has over 20 years of experience as a consultant and trainer. She has designed improvement initiatives covering many areas of Service Management for a variety of organisation, large and small. Liz provides consultancy and training services on all aspects of IT Service Management. She achieved distinction in the ITIL Manager certificate (top 6%), and holds the ITIL Expert certification.

Don't Just Take Our Word For It

Erin Campbell
Erin Campbell
Manager at Deloitte Canada

ITpreneurs made it easy to navigate the information available to obtain my ITIL certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my ITIL examination.

Saed Malkawi
Saed Malkawi
Converged Project Manager at ARTELCO

Trusting anyone in advancing your career is not something easy to do. But with ITpreneurs, I found that trust in their content and customer care.