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Cloud
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with ITpreneurs IT Governance courses.

COBIT^® | ISO/IEC 27000 | XBRL^® | TOGAF^®
Careers in IT Service Management
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Leverage our complete catalog of ITIL^® training solutions,
multiple delivery options, services for global delivery, and
marketing support.

ITIL | ISO/IEC 20000| Kepner-Tregoe
Finally, an Industry Standard to
Assess ITIL^® Process Maturity in
Your Organization

TIPA^® - an ISO15504 approach to ITIL process assessments.

TIPA
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Project Management Portfolio,
Consisting of PRINCE2^®, PMP^®
and Agile/Scrum

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Service Manager

Service Management provides a customer-focused approach to managing IT services. The Service Manager category includes the following key IT roles.

- Change Manager
- ITSM Process Consultant
- IT Service Manager
- Service Owner
- Release and Deployment Manager / Configuration Manager
- Service Desk Manager
- Support Center Specialist
IT Security Manager

The Security Manager is responsible for the adequate protection of information assets. The Security Manager category includes the following roles.

- Chief Information Security Officer (or Director of Information Security)
- IT Security Engineer
- Information Assurance Analyst
- Security Systems Administrator
- Senior IT Security Consultant
Architect

IT Architects design and maintain computer networks, systems and applications. The Architect role category includes the following roles.

- Enterprise Architect
- Cloud Architect
- Solutions Architect
- Applications Architect
- Systems Architect
Governance Risk, Compliance

GRC is an umbrella category covering an approach to corporate governance, enterprise risk management and compliance. The role category includes the following roles.

- IT Governance, Risk Compliance Analyst
- IT Auditor
- GRC Consultant
- GRC Manager
- Chief Compliance Officer
- IT Compliance Manager
Project Manager

Project managers organize resoures to deliver end results. The Project Manager includes the following role categories.

- Cloud Project Manager
- IT Project Manager
- Project Manager
- PMO Officer
IT Operations and Administrator Professionals

Operations and Administrator professionals are responsble for managing the existing technical environment. The following role categories are included.

- IT Operations Manager
- Systems Administrator
- Network Administrator
- Database Administrator