Best Practice Insights
Three Required Skills to Successfully Deliver IT Training
Recently, I wrote 7 tips for trainers to deliver an ITIL Practitioner course. But, of course, there’s more you can do to deliver a successful, practical course. In particular, three skills I recommend you perfect: profiling skills, questioning skills, and observation skills. 1. Profiling Skills You’ve probably seen one of the Crime Scene Investigation (CSI)…
Read More4 Things an MBA Can & Can’t Teach You about Running Your IT Training Business
As part of my job at ITpreneurs, I speak to many IT training providers, large and small. More often than not they are all looking at ways to improve the way they run their business. As a recent executive MBA graduate from a top-tier European university, I started to reflect on how an MBA mindset…
Read More7 Tips to Deliver ITIL Practitioner
For his blog post, we could also have used the headline “Playing Dr. Jekyll and Mr. Hyde During Your ITIL Practitioner Delivery”. But who’s Mr. Jekyll and who’s Mr. Hyde? The ITIL Practitioner course is developed by practitioners for practitioners. Having been part of the ITIL Practitioner course development at ITpreneurs, I realized that it’s…
Read MoreDesigning ITIL Practitioner Courseware – An Artistic Journey!
First and foremost, being a lead author of a certified course of any kind is primarily about being a facilitator of other experts in the field of interest. It’s about garnering their content, thought patterns, and experience. This combined is used to weave a story that produces a course which enables individuals to apply the…
Read More10 Questions Every Training Business Should Answer
If you offer IT training, you’ve probably noticed that the domain is evolving rapidly. New learning trends emerge, new topics are demanded, and technology continues to change. The IT training business is not an easy one to be in. In order to stay relevant to your clients, you need to constantly adjust. To help our…
Read MoreSecure Coding Training To Break ‘the Bug Cycle’
In 2010, when I was managing the portfolio of COBIT training solutions, I wrote an article about software development for ISACA’s COBIT Focus newsletter. The article explained how COBIT could support the software development lifecycle. While things have changed tremendously in the world of software development – some examples include COBIT being updated to Version…
Read MoreLearning Secure Coding – The Most Effective Information Security Tactic
I am sometimes surprised to see how even those working in the software industry tend to forget where the burden of security lies. Most incidents we experience today stem from defects in the code – actually bugs – committed by software engineers when designing, implementing, and integrating all those systems. But, on the other hand,…
Read MoreHow to Create the Perfect Match in Your ITSM Portfolio
Do You Have a Match? When I ask this question of an ATO, I am looking to see if your course can light a fire in my people’s productivity. It’s a fact – we need to build skills to meet business objectives but as the skills demanded by business change, ATOs have the responsibility to…
Read MoreDo You Know What Your IT Training Content Is Really Costing You?
Understanding the Total Cost of Training Content Ownership As an IT training business owner, have you ever analyzed the true cost of owning your training content? Is it even sensible for your IT training business to allocate resources for developing and maintaining training material? Wouldn’t work with professional training content providers be a better alternative?…
Read MoreHow to Adapt ITIL for Cloud Computing
The current shortfall in cloud skills is a real problem, however previous investments in IT management structures and best practices such as ITIL® can be capitalized on and provide a solid foundation for managing cloud-based services and hybrid IT environments. ITIL and the Cloud The fundamentals of ITIL best-practice provide a solid foundation for organizations…
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