Posts Tagged ‘IT Service Management’
ITIL® and the Rise of Agile, DevOps, and Lean: Integrating Best Practices to Make High Velocity IT Possible
Although ITIL continued to be adopted due to its proven IT practices implemented by many thousands of organizations through the mid-2000s, many organizations were looking for something more when it comes to service management. Why? To become high-performing IT that can help speed application development, operate more cost-effectively, and break down the silos between development…
Read MoreWhy Do Organizations Need High Velocity It to Exist in the Competitive Business World Today?
Customer needs and expectations are changing at an ever-increasing rate of acceleration, not just velocity. Both are vectors, meaning, these have visions and strategies that give the organization direction and determine its culture. These must frequently change if organizations want to thrive in the turbulent environment of uncertainty and risk. High-velocity organizations efficiently stay aligned…
Read MoreWhat to Do with ITIL® 4 Managing Professional Transition? a Short Guide to Everyone Invested in ITIL v3
As an organization, you have invested heavily in ITIL v3. Everyone got trained at the Foundation level, the leaders of your teams completed several Intermediates, and you made sure your top professionals achieved the ITIL Expert level. ITIL 4 is now knocking on your door, and the first scouts that you sent to ITIL 4…
Read MoreThe Name on the Badge Is Changing, the ITSM Rockstar Is Staying
From ITIL® Practitioner to Capability and Lifecycle Track, and now ITIL Managing Professional. ITIL 4 Foundation was long-awaited but delivered upon its promise. The next set of programs is expected later in 2019, and in this post, we are looking ahead at what is coming, provide insight and perspective on these programs. ITIL 4 Foundation…
Read MoreHow TechnoLava uses ITpreneurs ITIL Courseware to Better Assist Clients
TechnoLava provides ITIL based Best Practice recruiting, consulting, project management, training and implementation services that enable organizations to align IT strategies and technologies with business goals. It’s in TechnoLava’s company DNA to view their customers as strategic business partners with whom they can grow and continue to mature. This means there is a constant quest…
Read MoreThe ITIL® 4 Scheme explained
Please note that the questions in this blog post only cover the information that has been made public about the ITIL 4 scheme. We provide our partners with a much more detailed FAQ (including the transition module, important dates, translations, trainer information, and courseware information) which you can access through your EdCast Marketplace account. What…
Read MoreGetting Ready for The Last 4 Months
It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…
Read MoreUpdating The Library – ITIL® 4
As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…
Read MoreChoose Your Own IT Management Improvement Battles
Have you ever been involved in a project or program to improve an IT function’s way of working? And how did it go? Many of these improvement initiatives end in tears. Let’s change that. The people who are tasked with the actual improvement seem to get bogged down by their day-job, resulting in disappointment and…
Read MoreTraining for Cloud Skills: From ITSM to CSM (Cloud Service Management)
Cloud is a recurring theme in IT training at the moment as interest in cloud training has started to accelerate in recent times. Cloud emerged at the top of LinkedIn’s hottest skills in demand 2016 analysis and again during our executive round table – The Most In-Demand IT Skills in 2017. Both spotlighted cloud skills…
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