At the beginning of the lockdown season, I attended a couple of webinars on how to deal with the current situation where we have to move our activities (training, consulting, mentoring, coaching, facilitating, etc.) from the face-to-face environment to a virtual environment. In case of training we could argue there are three types of delivery:…

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The scope of the continual improvement practice includes the development of improvement-related methods and techniques and the propagation of a continual improvement culture across the organization in alignment with the organization’s overall strategy. Different types of improvements may require consideration for different improvement methods. For example, some improvement initiatives may be best implemented as a…

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The rate of adoption of new technologies in our day-to-day lives seems to have exponentially increased in the past decade. With the increasing necessity to adapt to remote work and learning, this trend became even more prevalent. This has led to an urgent need to look for new tools that capitalize on the benefits of…

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I’ve recently found myself thinking about the seventh ITIL®4 principle, “Optimize and Automate”, more than usual. Fascinatingly, it is not uncommon I see organizations putting the focus on the second element of the principle before accounting for the first one. There are talks of automation prior to adequate optimization. Let’s be clear about one thing:…

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There are a number of reasons leading professionals to consider learning from home. Be it to fill in the spare time during annual leave, to upskill during self-isolation from a pandemic, or simply to give one’s career a boost. Due to the somewhat recency of remote learning, it’s not always immediately clear what its value…

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Service providers do not work in isolation. Therefore, external factors can influence the way they work. The PESTLE model helps analyze these factors. Political factors are about how the government can impact an organization and the way they work. Economic factors impact the way an organization does business and profitability. Social factors impact customers’ needs…

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Some IT training providers are yet to be persuaded of the value of using virtual classrooms. Many of them anticipate problems that may occur during a virtual session. As a seasoned master trainer, I have had my share of virtual classroom sessions where I thought things could have gone better. That’s why I’ve decided to…

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“Think and Work Holistically”, one of the Guiding Principles (GP) of ITIL® 4 established to guide organizations in all circumstances, is one of the core messages of ITIL and service management in general. When compared to other GP, however, its meaning is far from self-evident. Sure, most of us know that like any other GP,…

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We’re bringing change with a revolutionary training program: ITIL® 4 Blended Virtual Classroom. Starting today, our full ITIL 4 portfolio is available as a blended virtual classroom. The objective of the Blended Virtual Classroom portfolio is to optimize the learning and business outcome you deliver, whilst learners can participate from anywhere in the world. Included…

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Bill Gates predicted during a TED talk back in 2015 that the world would soon face a global crisis of enormous proportions. He warned that the biggest looming threat was not massive nuclear war, but rather a tiny virus — one we had not previously seen. He suggested that governments and organizations of all types…

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As COVID-19 moves across the globe, organizations are reacting to ensure their business continuity. To prevent further spreading of the virus in some regions and to safeguard their employees, organizations are weighing if they should look into alternative ways of delivering training. Not every region is affected equally, and not every organization’s response will be…

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For all its benefits and promises, delivering training via virtual classrooms can be a daunting experience for the uninitiated. There are a few things to keep in mind to make sure the training goes as smoothly as possible. When applied, you may find yourself capturing and sustaining the interest of your delegates as well as…

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Agile project management is a work methodology that has proven to bring effective and organized work habits in the workplace. However, all development teams face some challenges. Especially ones that are transition from non-Agile to Agile project management. During the process of adapting to new practices, you’ll most likely encounter common Agile project management challenges.…

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