- December 9, 2015
- 2 hours
- Hosted by
- Rick Joslin and Cay Robertson
Join our live interactive webinar with Cay Robertson, Manager Service Desk of TECO – Tampa Electric Company and Rick Joslin, HDI Executive Director of Certification and Training. Cay’s team has received the HDI Team Certified Award and is a finalist for the KCS (Knowledge Centered Support) Service Improvement Award.
Cay will walk you through her HDI journey and will highlight how adopting KCS helped improve their organization service operations, the quality of support, increased customer satisfaction and employee satisfaction, while saving money for the business.