Less data actually means more data! One of the most obvious mistakes we sometimes make is to expect to do a thorough analysis of incident data to come to a conclusion. In doing a thorough analysis everything is suspect and all support areas are asked to check their systems. This “brainstorming” approach would capture certain…

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How do you get all your IT staff to be on the same page quickly and effectively in terms of conforming and enhancing the ITIL 4 PRACTICES? The Problem-solving for ITIL® methodologies can help with this. This methodology is the “how-to” for many of the ITIL practices, dimensions, and guiding principles. We can help with…

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ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four Dimensions, Governance, and Practices. The various practices embodied in General Management, Service Management, and Technical Management Services have become more professional and rely heavily on…

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One of the key ideas of the new ITIL 4 approach is to create value together. Creating value in collaboration with both your suppliers/vendors and customers. The key is to have the “chain of development and delivery” as strong as possible. In the old days, we generally expected the Supplier/Vendor to be the Solution Provider…

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Occasionally you might get a learner who isn’t as open about changing to ITIL 4 as we are. Human nature is to resist change – resistance that can manifest itself in many ways, from foot-dragging and passivity to outright sabotage during training deliveries. Now that we are only weeks away from the introduction of ITIL 4,…

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At ITpreneurs, we produce extensive sets of courseware with pre-course reading, instructor guides, coursebooks, reference materials, case studies, and more. We specifically do not stick to only a printed book or even just an ebook. The reason is that we all prefer to learn differently, at different paces, at different levels, and in different ways.…

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It does not matter how good your planning is or how well you’ve put your project plan together, there will always be unforeseen circumstances that need to be resolved! This is the eight blog by Mat-Thys in the series “Managing Projects: The Forgotten Art Of Influencing People To Get Results” The problem-solving process is normally…

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Whenever we get involved with a team to help them to rescue their project, we quickly encounter the term “not aligned.” I mean this happens 100% of the time, which means there is always an element of misalignment. Here are a few examples: Misalignment of the customer’s expectations to those of the project team. In…

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