Although ITIL continued to be adopted due to its proven IT practices implemented by many thousands of organizations through the mid-2000s, many organizations were looking for something more when it comes to service management. Why? To become high-performing IT that can help speed application development, operate more cost-effectively and break down the silos between development…

Read More

Customer needs and expectations are changing at an ever-increasing rate of acceleration, not just velocity. Both are vectors, meaning, these have visions and strategies that give the organization direction and determine its culture. These must frequently change if organizations want to thrive in the turbulent environment of uncertainty and risk.  High-velocity organizations efficiently stay aligned…

Read More

From ITIL® Practitioner to Capability and Lifecycle Track, and now ITIL Managing Professional. ITIL 4 Foundation was long-awaited but delivered upon its promise. The next set of programs is expected later in 2019, and in this post, we are looking ahead at what is coming, provide insight and perspective on these programs. ITIL 4 Foundation…

Read More

ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four Dimensions, Governance, and Practices. The various practices embodied in General Management, Service Management, and Technical Management Services have become more professional and rely heavily on…

Read More

One of the key ideas of the new ITIL 4 approach is to create value together. Creating value in collaboration with both your suppliers/vendors and customers. The key is to have the “chain of development and delivery” as strong as possible. In the old days, we generally expected the Supplier/Vendor to be the Solution Provider…

Read More

For almost twenty years now, ITpreneurs has developed professional courseware for ITIL and a lot has happened during these years. To ITIL and also to the way people perceive professional education. When we started in 2001, we believed the market was fully ready for ITIL eLearning. How wrong were we back then and within 6…

Read More

Please note that the questions in this blog post only cover the information that has been made public about the ITIL 4 scheme. We provide our partners with a much more detailed FAQ (including the transition module, important dates, translations, trainer information, and courseware information) which you can access through your Leapest account. What is…

Read More

It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…

Read More

As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…

Read More