The ITIL Practitioner certification has been released by AXELOS. Our partners have shown a lot of interest in our ITIL Practitioner training materials for this new certification. A question we get a lot is what type, of course, we’ve developed. Practical and Scenario-Based Training Materials To answer the question: We’ve developed a practical and scenario-based course…

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As cybersecurity risks grow, what used to be a siloed responsibility is revisited. Adapting to the new cyber reality starts with building personal knowledge and skills, then moving to organization-wide culture, collaboration and responsibility. Recently, Dan Cole from AXELOS Global Best Practice spoke at our webinar on how ITSM can play a key role to…

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The launch events on June 1 in Washington and June 22 in London marked the release of RESILIA cyber resilience best practice, AXELOS’ first new portfolio expansion. The AXELOS suite of products includes a guide, a self-assessment tool, awareness training courses, and a certification program. Now the certification portfolio is officially launched, as decision-maker in…

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Let me highlight why I believe the recently announced RESILIA™ Cyber Resilience best practices portfolio by AXELOS is relevant for organizations to consider. Value of Well Designed and Coordinated Response Given the rise of cyber threats that commercial, nonprofit and governmental organizations are encountering, there is an increasing focus and investments being made towards prevention.…

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As more and more businesses adopt cloud computing, application development and testing in cloud environments are gaining popularity. I have invited Vladimir Baranek, Lead Author of the Cloud Credential Council’s Professional Cloud Developer (PCD) course, to speak about how to position this course to your clients. You can navigate to the question most relevant to…

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For most people, calling technical support is somewhere near dental work on a list of fun things to do. Believe it or not, calling tech support for a computer problem doesn’t have to ruin your day. Working with technical support is all about communication as a smooth two-way interaction. The entire reason for your call…

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The term ‘Six Sigma’ is itself so confusing and difficult to define that adding the word ‘certification’ just compounds the problem. Here is what expert Geoff Tennant says, quite early in his book Six Sigma: SPC and TQM in Manufacturing and Services: “Six Sigma is many things, and it would perhaps be easier to list…

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How hard can managing a project really be? That depends on one’s perspective. There is only one thing we all agree upon: the only difficulty in managing a project is… managing it. Anyone with a minimal background in project management (PM) methodologies and frameworks can state at least some aspects that are crucial when working…

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